After Selling Furniture Online For 20+ Years, We Have Perfected The Process!
Furniture is generally delivered in one of two ways - Your order confirmation will show which of these methods that individual shipment is arriving with:
1) Direct Shipping to your door - smaller items that can ship via UPS Ground, FedEx Ground, or larger items that can ship with common carriers who deliver to your home will ship via this Method - items generally deliver within 1 week of being in stock.
2) Setup in the room of choice - Items will ship with a specialized furniture carrier from the manufacturer's warehouse all the way to your home.
Direct shipping to your door
Direct Shipments
Direct shipments deliver to you similar to how all of the general UPS and Fedex shipments arrive. You will receive tracking when the items ship. Minor assembly might be required.
Setup in room of choice
White-Glove
Items will ship with a specialized furniture carrier from the manufacturer's warehouse all the way to your home.
Unlimited White Glove Delivery w/Setup
Below you will find the stages of a White Glove Delivery. The order ships from the manufacturer to your home all with specialized furniture carriers - and is handled carefully by hand throughout the process.
Delivery FAQs
Which items qualify for free shipping?
All items ship free within the 48 contiguous United States. Shipping fees are additional to Alaska and Hawaii.
How will I know when my items are arriving?
For direct Shipping items you will receive a tracking notification via email as soon as the order leaves the warehouse.
For White Glove Setup in room of choice, as the order arrives at the local warehouse (Preparing For In-Home Delivery step 3 above) the delivery company will call and email you to set up an appointment on a day that works for you.
Is rush delivery available?
Your order is important to us. We will do everything we can to get your order shipped as quickly as possible. There is no need for extra shipping or rush shipping fees. It is our duty to rush this out for you as quickly as your delicate item can safely arrive.
Can you deliver to a P.O. Box?
Due to the size of our items, P.O. Box delivery is not available.
Do you deliver to my area?
We currently ship free of charge, throughout the continental United States. Shipping to Hawaii, Alaska, and Puerto Rico is available for an additional charge, which is determined at checkout. International customers can make arrangements with a freight forwarder and we will ship the order to their US-based freight forwarder free of charge.
Is my order shipping complete?
Generally, all items from the same manufacturer are delivered together. If you purchased the items as a set we will keep the set together for one delivery. Items that ship directly might arrive at different times, so please check the tracking that you receive. If you order from different manufacturers, each order will receive a different Shipment which you will receive email notifications on. If you would like for the order to be split or are wondering if specific items are holding up the shipping time frame, please
contact us here.
How do I measure to ensure that items fit?
To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.
How should I prepare for delivery day?
In preparation for your delivery, remove pictures, accessories, etc. from the walls to prevent damage. Also, ensure that the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway. Please secure your pets, furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.
Can the delivery team take away my existing furniture?
Unfortunately, we cannot. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture at no charge.
What if my item arrives damaged?
We guarantee orders to arrive in new condition, undamaged. If there is damage upon arrival, please reach out to our friendly care department for assistance.
How can I make changes to my order?
Please
submit a ticket for order changes. We will respond within 1 business days.
Until when can I cancel my order?
As long as the order has not shipped from the manufacturer, you can cancel with no fees. Please note there can be a 1-2 business day shipping time where orders are preparing to ship, and we cannot cancel the order, even though we have not yet updated the order as shipped. If you need to cancel or make changes, please submit a ticket
Will I be called to schedule a delivery?
For Direct Shipment orders you will receive tracking, please track it to see delivery schedules. For White Glove Deliveries, you will receive an email and call to schedule once the order arrives at the local delivery warehouse.
Do I need to be home for deliveries?
For Direct Shipment you will need to track them and based on the type of shipment, if an appointment is set, you will need to be home. For White Glove deliveries someone needs to be home to accept the furniture and sign for it.
Do you offer storage of items?
We will hold these items for up to 30 days free of charge. A minimum of 50% deposit is required. Orders not picked up or scheduled for delivery within 30 days are subject to a storage fee of $50 per item per month until order is taken or balance on account is exhausted due to storage fees.